Privacy Policy

1. Information We Collect

At LeadFlow CRM, we collect information to provide better services to our users. We collect information in the following ways:

Information You Give Us

• Account information (name, email address, company details)
• Lead and customer data you input into our system
• Communication preferences and settings
• Payment and billing information

Information We Get From Your Use of Our Services

• Device information (browser type, operating system)
• Log information (IP address, access times, pages viewed)
• Usage patterns and feature interactions
• Integration data from connected services (Facebook Ads, etc.)

2. How We Use Information

We use the information we collect to:

• Provide our services: Process and manage your leads, generate reports, and maintain your CRM data
• Improve our services: Analyze usage patterns to enhance features and user experience
• Communicate with you: Send service updates, security alerts, and support messages
• Ensure security: Protect against fraud, abuse, and security threats
• Comply with legal obligations: Meet regulatory requirements and legal processes

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• With your consent: When you explicitly agree to share information
• Service providers: Trusted partners who help us operate our services (hosting, analytics, payment processing)
• Legal requirements: When required by law, regulation, or legal process
• Business transfers: In case of merger, acquisition, or asset sale (with prior notice)

4. Data Security

We implement robust security measures to protect your information:

5. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Export your data in a commonly used format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Retained while your account is active
• Lead data: Retained according to your data retention settings
• Communication records: Retained for customer support purposes
• Legal compliance: Certain data may be retained longer for legal requirements

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure adequate protection through:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions recognizing equivalent protection levels
• Other appropriate safeguards as required by applicable law

8. Third-Party Integrations

Our service integrates with third-party platforms (like Facebook Ads). Please review their privacy policies:

• Facebook Privacy Policy
• Google Privacy Policy

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a notice in your account dashboard

Your continued use of our services after the effective date constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this privacy policy or our data practices, please contact us: